Returns policy

 

Customer may return new, unopened items within 30 days of delivery for a full refund. 
 
Items should be returned in their original product packaging. The buyer will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of our company. 
 
It is the buyers responsibility to ensure the safe return of the merchandise, items valued at over £50 are recommended to be returned with a tracked shipping service.
 
All refunds go to the original purchaser and will be fulfilled within 21 days. A full refund will be due, provided the return is received within the return window.
 
Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.
Items classified as hazardous materials are not returnable. 
 
This returns policy does not affect your statutory rights. 
 
Returns should be sent to: Graveoak, East 
Lancashire Road, Leigh, Lancashire, United Kingdom, WN7 3SE.
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